Notices

Calendars

General Information

General Admission Requirements

Financial Information

Academic Policies and Procedures

General Degree Requirements

Programs of Study

Academic Divisions

Off-Campus Studies

Courses of Instruction

Glossary of Academic Terms

Student Services

Student Policies (found in Student Handbook)

General Services for Students

Business Affairs

Printable Version

Site Map/Index

 


LiveHelp!

Course Descriptions

Retail Management (RGMT)

201: Customer Service Skills (3-3-0)
An introduction to customer service including analysis of personal and group service skills; components of good customer service; focus on customer retention and matching customer needs with business features; dealing effectively with dissatisfied customers through listening and communication skills.

202: Principles of Purchasing (3-3-0)
An introductory course that covers the skills and knowledge needed to become purchasing manager.

211: Retail Management (3-3-0)
Introduction to the retailing environment, types of retailers, current trends, retailing strategy, merchandise and store management. Students will solve realistic problems and analyze case studies.
(Previously listed as BADM 211.)

Back to Course List